Call Record
With Call Record, you can easily and effectively manage your staff. Call Record can help managers to organize calls and file them into the appropriate “categories” the same way you would file paper documents in file folders. This allows for easy retrieval of files later. No more sifting through hundreds or thousands of calls. Easily search by comments, annotations, categories...whatever you need.
There are many applications used in the process of gaining customer intelligence, and many reasons to do so. The most underutilized of these forms is the call recorder companies utilize for regulatory purposes. More and more, everyday businesses are recognizing value far beyond the regulatory protection provided by our Call Recorder, as they discover the mining of these calls reveals tremendous customer insight.
- Aggregate useable data from recordings to enable marketing programs and process, product or service improvements
- Quickly, Easily and Accurately mine recordings for trending, analysis and evaluation functions
- Ensure standardization and coordination of processes for phone based employees and roles
Unprecedented end user feature control and use transparency enabling flexible seat inventory load balancing and productization pricing options
Call Record applications are designed to meet the needs of carrier grade multi-tenancy and high availability. Call Record ideally meets the demands of today’s multi-channel contact centers
It’s not just about expanding the ROI of a call recording investment; it’s about expanding your customer intelligence. Don’t just record because you have to; record because you want to know what customers think and say to your employees.
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